Product Operations Manager



Product, Operations
New York, NY, USA
Posted on Wednesday, November 15, 2023

Product Operations Manager

New York, New York; Berkeley Heights, New Jersey
Req ID: R-10319130

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Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Product Operations Manager

BentoBox empowers restaurants to own their presence, profits and relationships. The hospitality platform disrupts third-party services that come between the restaurant and the guest. BentoBox puts the restaurant first and offers tools that drive high-margin revenue directly through the restaurant’s website, including online ordering, catering and gift cards. BentoBox is trusted and loved by over 5,000 restaurants worldwide including The Meatball Shop, Joseph Leonard, Union Square Hospitality Group,  Eleven Madison Park & many more. Learn more at

We’re looking for a talented Product Operations Manager to join the product team. The product operations team is the main point of contact between the product team and BentoBox’s customers & internal teams. This role is part product support, part product operations, part product analyst, and part product manager, and is a well-rounded introduction to product management. In summary, this individual will work with the product team to help understand user needs, investigate and analyze product usage, communicate with stakeholders, and build product that improves internal efficiency.

What You’ll Do 

  • Product support and education:

    • Triage and investigate bugs and feature requests

    • Respond to product questions coming from internal teams as well as customers in an external-facing capacity

    • Assist the sales and CS teams in educating customers and providing support in more technical areas 

  • Product operations:

    • Work cross-functionally to help manage product rollouts and train internal teams

    • Help survey customers and set up user interviews, and help take notes and summarize learnings

    • Improve product team processes and ensure the team is effectively utilizing product tools 

  • Product analysis:

    • Summarize and report on trends and themes in feature requests, support tickets and churn reasons

    • Analyze product usage data and build dashboards to help the team make informed decisions

  • Product management:

    • QA new features or bug fixes, identify edge cases 

    • Lead operationally-heavy product improvements and partnerships

What You’ll Bring:

  • Ability to understand technical concepts and work well with engineering

  • Analytical skills and familiarity with analytics tools

  • Excellent communication and presentation skills, accommodating both engineering and business stakeholders

  • Desire to identify and implement process improvements

  • Problem-solving mindset and ability to dig in to complex topics

  • Strong product intuition and experience discovering and solving customer pain points 

  • Passion for the restaurant industry

What We Offer

  • Competitive salary + equity 

  • Full benefits (medical, dental, vision, 401(k), life insurance)

  • Flexible vacation plan

  • Paid parental leave

  • Professional development, growth, and support

  • Perks when dining with BentoBox customers such as tip reimbursement

  • Ability to make a positive impact on the hospitality community

Salary Range

$86,400.00 - $147,000.00

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

Thank you for considering employment with Fiserv.  Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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