Requisition ID R-10356795 Date posted 04/01/2025 End Date 04/25/2025 City Marietta State/Region Georgia Country United States Additional Locations Alpharetta, Georgia Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Technical Production Support – Sr Professional

What does a successful Technical Production Support – Sr Professional do at Fiserv?

You will be a part of our Core Acquiring engineering group within Fiserv’s Global Business Solutions (Payment Acceptance) business. You will join an organization responsible for mission critical platforms that support our payment acquiring business. You will be part of a team that captures millions of payment transactions per day with a peak throughput of over 4,000 transactions per second maintaining millisecond response times for some of the largest merchants in the US.

As a part of this Production Support Team, you will be responsible for 24x7 support and monitoring for applications that authorize and settle credit, debit, check and prepaid transactions. You will also provide day-to-day support to our clients (merchants, gateways, vendors) when issues are encountered in the production environment. This position is great for someone who loves to learn, has great technical skills, enjoys solving puzzles and likes a challenge.

What you will do:

• Provide Level-II application support, working closely with Merchant Representatives, Level-I support teams, and Fiserv's Global Command Center.
• Troubleshoot application-wide issues, implement solutions, and validate changes
• Participate in a 24/7 on-call rotation to manage scheduled changes and address incidents for payment gateway and backend applications
• Analyze alerts and errors in application logs, determining impacts and recommending mitigation steps
• Drive incident resolution calls, ensuring effective communication and resolution of merchant-specific and application-wide issues
• Develop expertise in supported applications and evolve into a subject matter expert
• Communicate complex technical issues to Merchant Representatives, Incident Managers, Product Owners, and various Fiserv team

What you will need to have:

• 4+ years of experience in technical support experience including Windows administration
• 1+ year of experience with monitoring tools such as Splunk, Grafana, and Kibana
• Ability to work a 24/7 on-call schedule on a weekly rotation basis
• Bachelor’s degree in computer science, or a relevant field, or an equivalent combination of education, work, or military experience

What would be great to have:

• Experience in the banking, payments and/or financial domain
• Experience with network technologies such as LAN/WAN, Windows Servers, SQL, Firewall, and POS systems
• Experience with PC/Windows and/or Linux/AIX, with a technical aptitude for handling issues independently and under pressure
• Experience managing software applications across a multi-unit environment

Important info about this role:

• We’re better together! This role is fully on-site.
• This is a full-time, direct-hire position, and no contract options or unsolicited agency submissions will be considered.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

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