Requisition ID R-10355639 Date posted 04/01/2025 End Date 05/02/2025 City Marietta State/Region Georgia Country United States Additional Locations Alpharetta, Georgia; Coral Springs, Florida; Hagerstown, Maryland Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Program Director

What does a successful Program Director do?

As a Program Director, your role will involve taking the lead in client programs, particularly focusing on large and complex custom implementations. This will involve overseeing and coordinating various projects within a broader program, ensuring that they are aligned with strategic objectives. You will be responsible for managing risks, scope, schedules, stakeholder communication, and resource allocation.

In addition to managing high-priority projects or specific components of larger programs, you will also have the responsibility of training and mentoring Program and Project Managers, as well as Implementation Advisors within the Enterprise Implementations organization. You will play a key role in engaging stakeholders, building relationships with senior management, cross-functional teams, and external partners, and fostering alignment and collaboration throughout the implementation process.

Your ultimate goal will be to successfully execute Enterprise deals, providing efficient and effective program management expertise.

What you will do:

• Manage a portfolio/program of projects ranging from $1-20MM for our top national/enterprise clients coming to Fiserv for merchant acquiring. Leading and managing each phase of the project lifecycle.
• Provide program management support and reporting during execution deals and solution. development across relevant segments and functions.
• Manages program level scope and change and high-level program milestones and project plans.
• Oversee the successful delivery of implementation projects; support a cross functional project team of Fiserv Professionals as they work with our clients and ensure a quality client experience.
• Identify, implement and document process improvements to speed time to revenue and enhance client experience.
• Effectively communicate and escalate important issues and service gaps to ensure prompt resolution of client concerns related to implementation efforts.
• Facilitate both internal and external program status meetings to foster alignment throughout the organization.

What you will need to have:

• Bachelor's degree in business administration or a relevant field, or an equivalent combination of education, work, and/or military experience.
• 10+ years of merchant acquiring experience or relevant payment processing experience.
• 8+ years of experience as a Project or Program Management creating/maintaining project plans.
• 8+ years of experience in effectively driving project implementations.
• 8+ years of experience with process improvement identification and implementation.
• 8+ years of experience with creating or editing executive level presentations
• Availability to travel for client offsite meetings, approximately 10%-15%.

What would be great to have:

• Possession of professional certifications, such as PMP and Six Sigma.
• Advanced degree in business administration or operations.
• Familiarity with Fiserv systems and knowledge of how they operate.

Salary Range:

$102,100.00-$142,300.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

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