Requisition ID R-10335382 Date posted 04/15/2025 End Date 04/16/2025 City Pune State/Region Maharashtra Country India Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Professional, Systems Engineering

What does a successful Professional, Systems Engineering do?

We are seeking a highly motivated and technically skilled individual to join our team as a 24x7 IT Tech Helpdesk Operator. In this role, you will be responsible for providing efficient and effective technical support to our organization's employees and clients. The ideal candidate should have a strong background in IT troubleshooting, excellent communication skills, and the ability to work in a fast-paced and dynamic environment.

What you will do:

• Provide first-level technical support via phone, email, and chat to end-users experiencing hardware, software, and network-related issues.

• Diagnose and resolve technical problems, including desktop/laptop issues, software installations, network connectivity, and printing problems.

• Utilize remote access tools to troubleshoot and resolve issues on user devices.

• Document all support incidents, interactions, and solutions in the helpdesk ticketing system.

• Escalate complex technical issues to higher-level IT support teams and collaborate closely with them to ensure timely resolution.

• Assist with password resets, account unlock requests, and access management. • Ensure proper recording, tracking, and closure of all issues, adhering to defined service level agreements (SLAs).

• Provide clear and concise communication to end-users, ensuring they understand the steps being taken to resolve their issues.

• Stay up-to-date with the latest IT trends, technologies, and best practices to enhance technical knowledge and problem-solving skills

What you will need to have:
• 3+ years of experience in a technical support role, preferably in a helpdesk environment and Data
Center Operations.
• 3+ years of experience with Windows and macOS operating systems.
• 3+ years of experience with ServiceNow, Splunk, and Dynatrace.
• 3+ years of experience in Incident and Change management processes.
• Graduation or equivalent; relevant technical certifications or coursework are a plus.
• Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).

What would be great to have:

• Extensive experience diagnosing and resolving technical issues related to Microsoft Office Suite, email clients, and common business software applications.

• Strong problem-solving skills and the ability to think logically and critically.

• Exceptional communication skills, both written and verbal, with the ability to convey technical information to non-technical users.

• Customer-centric attitude with a strong sense of empathy and patience.

• Experience with flexible work hours and the capability to work independently and collaboratively in a team-oriented environment

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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