Requisition ID R-10358582 Date posted 05/08/2025 End Date 05/12/2025 City New York State/Region New York Country United States Additional Locations Berkeley Heights, New Jersey Location Type Onsite

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Unified Communications Support Analyst

What does a successful Unified Communications Support Analyst do at Fiserv?

A Unified Communications Specialist is an integral member of the End User Computing – Technology Services team. This role is essential in managing a sophisticated unified communications and voice environment. A successful candidate ensures operational stability, supports users effectively, and collaborates closely with cross-functional teams. By adhering to standardized procedures, they contribute significantly to our robust support framework.

What you will do:

• Support and maintain conferencing and web meeting capabilities within Microsoft Teams.
• Operate and support large events, such as town halls and other significant meetings.
• Manage and upkeep technologies like Microsoft Teams Meetings and Live Events, Microsoft Teams Meeting Rooms, digital signage displays, and both new and legacy conference room technologies.
• Monitor incidents and requests, ensuring timely and responsive maintenance.
• Assist in developing usage protocols for Microsoft Teams.
• Perform and refine daily, weekly, and monthly operational support tasks for supported technologies.
• Participate in maintenance activities, including those outside regular business hours as needed.
• Serve as an escalation point for internal and external support teams.

What you will need to have:

• 4+ years of experience in unified communications and Microsoft Teams.
• 4+ years of experience in technical roles within large IT organizations.
• 5+ years of experience in managing and supporting large conferences and web meetings using Microsoft Teams.
• Bachelor's degree in an IT-related field or equivalent military experience.
• Current Fiserv systems experience.

What would be great to have:

• Experience with digital signage displays and a variety of conference room technologies.
• Demonstrated adaptability and teamwork, with a strong desire to make a global impact.

Salary Range

$72,400.00 - $124,100.00

These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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