Client Delivery Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Client Delivery Manager do?

The Client Delivery Manager serves as the primary contact for professional support for both new and existing clients. This role involves close collaboration with the Sales team and the Client Delivery Team in Germany, ensuring effective estimation and realization of client change requests. The Client Delivery Manager is responsible for the coordination and delivery of all client projects, supporting the agile transformation within the Software Development Lifecycle (SDLC). The success of this role is defined by exceptional client support, effective management of project scope, budget control, and timely delivery of solutions that meet client expectations.

What you will do:

• Act as the local contact for Sales and the Client Delivery Team regarding client change requests.
• Handle requests related to technical and functional aspects of our service portfolio.
• Coordinate and deliver all client projects within Business as Usual (BAU).
• Support the agile transformation throughout the Software Development Lifecycle (SDLC).
• Provide professional and process-oriented client support in accordance with service agreements.
• Define, plan, realize, and present feasibility analyses.
• Discuss client requirements and establish project scope.
• Collaborate with delivery units to develop solutions and strategies that align with client expectations and timelines.
• Control budgets and track milestones.
• Host business meetings with clients in collaboration with the Sales department, Business Representatives, and IT experts.
• Conduct customer-specific market and competitive analyses.

What you will need to have:

• Completed university degree and/or several years of professional experience, along with extensive knowledge of the payment industry.
• Ability to interact with international customers effectively.
• Experience in market analysis and requirements definition.
• Strong skills in business analysis and process definitions.
• Several years of project work experience.
• Excellent written and verbal communication skills in both English and German.
• Assertiveness and ability to work independently as well as in a team.
• Goal-oriented and solution-oriented working approach.
• Experience in managing client relationships.
• Willingness to travel as required.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.