Requisition ID R-10361332 Date posted 05/19/2025 End Date 06/23/2025 City Singapore Country Singapore Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Head of Client Services and Operations - ASEAN & North Asia

What does a successful Head of Client Services and Operations - ASEAN & North Asia do at Fiserv?

The Head of Client Services and Operations for ASEAN & North Asia is pivotal in ensuring our merchant clients in these regions receive outstanding service and operational support.

You will lead a dedicated team to deliver high-quality client experiences, aligning with Fiserv’s global standards. By fostering a culture of collaboration and proactive service, you will help our clients achieve their business goals and streamline processes to enhance operational efficiency within the payments industry.

What you will do:

• Lead and oversee the client services and operations department for ASEAN & North Asia.
• Develop and implement strategies to improve client satisfaction and service delivery for merchant clients.
• Oversee operations management, including onboarding, terminal deliveries and maintenance, installation, settlement processes, and dispute resolution to ensure seamless transaction flows.
• Lead client services operations, including call centers and enterprise support, to deliver exceptional service experiences.
• Collaborate with regional and global cross-functional teams to drive operational efficiencies and effectiveness.
• Monitor performance metrics and manage resources to achieve operational goals specific to the ASEAN & North Asia regions.
• Foster a positive and productive team environment that promotes professional growth and development.
• Identify and address potential risks and issues to ensure continuous service improvement.
• Manage client relationships and act as an escalation point for complex issues affecting merchants.
• Ensure compliance with regional industry regulations and standards.

What you will need to have:

• 10+ years of experience in client services and operations management.
• 8+ years of experience leading and managing teams.
• 8+ years of experience within the payments industry, including settlements and disputes resolution.
• Proven experience working in an international setting, managing support for merchants and stakeholders.
• Strong problem-solving capabilities and the ability to define robust support processes and procedures.

What would be great to have:

• 8+ years of experience in strategic planning and execution.
• Experience managing and mentoring support teams.
• Excellent customer service and communication skills.
  

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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