Requisition ID R-10348214 Date posted 06/10/2025 End Date 07/14/2025 City Berkeley Heights State/Region New Jersey Country United States Location Type Onsite

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director, Sales Operations

What does a successful Director, Sales Operations do at Fiserv?
The Director, Sales Operations works with specific Sales teams and Demand Creation leaders to craft and support team strategy, manage the day-to-day operations, and ensure the teams have the tools and resources needed for success. This role requires building strong working relationships with front-line sales teams and other departments across the organization to effectively monitor and report on process and system adoption and adherence, identifying areas for improvement.

What you will do:

• Address operational issues to allow Sales Leaders to focus on opportunity management, sales associates, and the businesses.
• Enhance sales-related processes, programs, and change management through direct and indirect team members/stakeholders.
• Manage large programs in areas such as demand generation, deal governance, opportunity advancement, and reporting and analysis.
• Provide relevant insights for cadence-driven processes enabling business focus, sales execution, and transparency (e.g., bi-monthly forecasts, pipeline status).
• Drive alignment between Sales organization efforts and the businesses supported.
• Act as a channel for cascading information into the business unit and for outbound communication.
• Plan and execute the rollout of processes and supporting technology platforms such as CRM and data analysis tools for sales forecasting, planning, and demand generation.
• Identify, develop, monitor, and analyze sales performance KPIs and metrics.

What you will need to have:

• 8+ years of experience in Sales Enablement, Sales Support, or Sales Operations roles in a large, multi-divisional organization.
• Experience in developing and leading high-performance teams.
• Experience in successfully leading ad-hoc teams without direct lines of reporting.
• Demonstrated understanding of key sales performance metrics and processes (pipeline, forecasting, demand generation).
• Proficiency in Salesforce or similar CRM, with the ability to create queries and reports.
• Bachelor's degree preferred in Business Administration, Information Systems, Accounting, or Finance, and/or equivalent military experience.

What would be great to have:

• Demonstrated ability to interact with and support senior leaders.
• Strong analytical skills and understanding of financial models.
• Expertise in business process management best practices, documentation, and continuous improvement metrics.
• Advanced skills in Microsoft Office, especially Excel.
• Strong relationship-building, communication, and organizational skills.
• Willingness to travel as appropriate (estimated at less than 25%).

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Salary Range

$114,100.00 - $192,200.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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