Requisition ID R-10360351 Date posted 07/01/2025 End Date 08/31/2025 City Alpharetta State/Region Georgia Country United States Additional Locations King of Prussia, Pennsylvania

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Integrated Partner Manager

What does a successful Integrated Partner Manager at Fiserv do?

As part of the Cardconnect Integrated Partner Team, you will be responsible for the ongoing sales and support of software solutions that are integrated to CardPointe’s Gateway solutions. You will be responsible for collaboration across multiple teams, both internal and external, to drive successful integrated partnerships.

What you will do:

• Recruit New Partners: Collaborate with sales agents and ISOs to identify and recruit new software solutions for conversion to the CardConnect platform.

• Partner Training & Enablement: Train agent partners and assist with training new partners on CardConnect systems, solutions, and value-added services, focusing on effective collaboration.

• Promote CardConnect Solutions: Highlight CardConnect solutions in-depth with prospective partners' executive teams to solidify partnership opportunities.

• Client Engagement & Solution Roadmapping: Engage directly with clients during integration sizing and requirements definition to map out solution roadmaps.

• Cross-Functional Collaboration: Partner closely with internal product, sales, engineering, and support teams to deliver excellent client experiences.

• Manage Integration Projects: Orchestrate calls and resources to support ongoing integration projects and maintain steady communication among all parties.

• Partner Relationship Management: Maintain communication with existing partners regarding new features and additional revenue-generating opportunities, and promote partner solutions to mutual clients for retention.

• Optimize Partner Onboarding & Health: Transform the integration partner onboarding process to improve "time to first transaction" and define/measure the health of integrated partners while continuously improving efficiency and client experience.

What you will need to have:

• 3+ years of experience leading a portfolio of technical work – preferably in client implementations.

• 3+ years of experience handling client escalation with ability to perform technical troubleshooting.

• 3+ years of experience client-facing functions, with preference for direct negotiating experience.

• 3+ years of experience in CRM tools, specifically Jira, Confluence, and Salesforce.

• Bachelor’s degree in computer science, Business, or a related field and/or equivalent military experience.

What would be great to have:

• Experience providing technical support and troubleshooting assistance to resolve issues with payment processing systems.

• Knowledge of payment processing flows and parties involved in the lifecycle of a transaction.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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