Requisition ID R-10369214 Date posted 08/25/2025 End Date 08/29/2025 City Noida State/Region Uttar Pradesh Country India Additional Locations Pune, Maharashtra Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Telecom Engineering - Genesys (Full Suite), IVR, Routing, Survey, SIP Endpoint || Noida / Gurgaon / Pune Location

• Exp: 2 + Years
• Location: Noida/ Pune / Gurgaon
• Shift: 7 AM to 4 PM OR 1 PM to 10 PM IST
• 5 Days from Office (No Work from Home)

What does a successful Contact Center Engineer do at Fiserv?

We are seeking a Contact Center Engineer to manage and upkeep of our call center systems. This role includes troubleshooting issues, implementing upgrades, and collaborating with stakeholders across Contact Center, Shared Services, and IT departments. The ideal candidate will bring technical expertise and curiosity to our team. Strong skills in development technologies, databases, reporting tools, orchestration tools, telecom technologies, infrastructure, design and development tools, CI/CD, security, and daily tooling are essential. A bachelor’s degree in computer science or a related field is required, along with strong analytical and problem-solving skills, excellent communication and collaboration abilities, and a proven track record of delivering high-quality software solutions.

Required Skills and Qualifications:

Telecom Technologies: At least 3 years of experience with Genesys Engage/Cloud/ or equivalent contact center solution, NICE/ Verint/ Any other CCaaS, IVR, Routing, SIP, Oracle SBC, AudioCodes SBC, Sonus SBC.

Development Technologies: .NET, C#, ASP.NET, Python, C/C++, VXML.

Databases: SQL Server, Oracle, PostgreSQL, MySQL.

Reporting Tools: Splunk, Power BI.

Infrastructure Technologies: OpenShift, AKS, containerization (k8s), VMs (Windows).

Design and Development Tools: Visio, Whimsical, Visual Studio, VS Code, Jupyter Lab, Notepad++, SoapUI/Postman, GitHub Copilot, Atrium

CI/CD Tools: Jenkins, Azure DevOps, GitLab.

Security Tools: Fortify, Web Inspect, Sona type.

Daily Tooling: Jira, Confluence, Splunk, Dynatrace, Extra Hop, Datadog.

Key Responsibilities (What will you do):

• Provide L1/L2/L3 support for Genesys Engage and Genesys Cloud platforms.
• Implement omnichannel solutions with strong functional and technical expertise.
• Specialize in Genesys Engage (On-Prem) for Routing, IVR, GA, and GAX.
• Configure and manage contact center components, including telephony, queues, routing, and agent tools and integrate with backend systems using APIs.
• Integrate CRM systems and troubleshoot issues in voice/chat/email flows using logs (URS/ORS, SIP Server, Stat Server, etc.).
• Monitor platform performance and run SQL queries for diagnostics.
• Deploy and upgrade applications/OS, ensuring zero downtime releases.
• Participate in change management, incident handling (P1 to P5), and escalation processes.
• Collaborate with cross-functional IT and business teams to support new features and enhancements.
• Manage and plan migrations from on-premises to cloud technologies. Develop design documents based on business requirements for application development.
• Mentor and guide software development teams to deliver high-quality solutions.
• Oversee daily design and development tasks, ensuring timely delivery and adherence to best practices.
• Collaborate with cross-functional teams to ensure effective communication and alignment.
• Prioritize and multitask efficiently in a fast-paced environment.

What would be great to have:

Technical qualifications:

• Proficiency in telecom technologies, including Genesys (Full Suite), IVR, Routing, Survey, SIP Endpoint, etc.
• Strong understanding of development technologies and techniques, including .NET Framework/Core, C#, ASP.NET, Python, VXML, and HTML/CSS/JS (React).
• Knowledge of databases such as SQL Server, MongoDB, Oracle, PostgreSQL, and MySQL.
• Experience with reporting tools like Splunk, Cognos, and Power BI.
• Knowledge of AI/ML technologies like NLP/NLU, IBM Watson, Azure Cognitive Services.
• Expertise in infrastructure technologies such as OpenShift, Azure Kubernetes Service (AKS), containerization (k8s), and VMs (Windows).
• Utilization of design and development tools like Visio, Whimsical, Visual Studio, VS Code, Jupyter Lab, Notepad++, and Postman.
• Proficiency in leveraging tools like GitHub Copilot, Atrium etc. for various development activities viz. code generation, vulnerabilities mitigation etc.
• Experience with CI/CD tools like Jenkins, Azure DevOps, and GitLab.
• Familiarity with security and scanning tools like Fortify, Voltage, Web Inspect, and Sona type.
• Proficiency in daily tooling like Jira, Confluence, and Clarity.

Social qualifications:

• Exceptional analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Effective team player.
• Proven history of delivering high-quality software solutions.

Learn More About Fiserv:

At Fiserv, we prioritize the total well-being of our associates by offering a comprehensive benefits package. This includes flexible and affordable options for medical, dental, vision, life insurance, and disability coverage.

We take pride in our #FISVProud benefits and well-being programs, which focus on wellness education, preventive services, and fitness activities tailored to your needs.

While life moves fast and most people are not thinking about "financial services," we are. We facilitate the movement of money and information every minute of every day, connecting financial institutions, corporations, merchants, and consumers reliably and securely.

As a global leader in Fintech and payments, Fiserv enables innovative financial services experiences that align with modern lifestyles. With approximately 44,000 associates serving clients in over 100 countries, we ensure that money moves when and where it is needed.

Our aspiration is to move money and information in a way that moves the world. Recognized as a FORTUNE™ five hundred company and one of FORTUNE Magazine's World's Most Admired Companies for seven consecutive years, we are committed to excellence and purposeful innovation.

We embrace diversity and are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Explore career possibilities with Fiserv and Find Your Forward with us.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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