Requisition ID R-10367895 Date posted 08/25/2025 End Date 08/29/2025 State/Region Massachusetts Additional Locations Tallahassee, Florida Location Type Remote

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Relationship Manager- PFAC

What does a successful Relationship Manager do at Fiserv?

You will assume the relationship management role in leading Fiserv’s overall business relationship with a portfolio of clients from a strategic and consultative perspective. Serving as the primary contact for the client’s executive and/ or senior level leaders, you will be responsible for managing and growing the overall relationship with senior-level decision makers and influencers with clients to create customer loyalty and increase revenues. Travel up to 60% domestically.

What you will do:

• Serve as primary point of contact and information resource to clients, sales support, marketing, and management regarding ongoing operations, strategy & business development
• Develop and implement account plans that drive incremental Fiserv revenue through creation of profitable deal constructs and innovative partnerships
• Identify and build a pipeline of revenue generating opportunities that increase profitability and contribution margin as well as lead retention of partnership via contract renegotiations and renewals that deliver profitable outcomes for Fiserv
• Cultivate and improve relationships across multi-level and teams at client to identify and implement solutions to grow and expand revenue
• Increase Likely to Recommend score through deep strategic partnerships and obtain assigned sales quota through contract renewals and the sale of various products and services to assigned client portfolio in partnership with product sales SMEs
• Responsible for retaining customers through proactive contacts, thorough follow-up on outstanding issues, and professional contract negotiations and carries out day to day maintenance of daily operations for assigned client portfolio

What you will need to have:

• 5 – 10 years of Enterprise Relationship Management experience with preference in the payments or financial services space
• 5 – 10 years of experience managing, growing relationships, and implementing cross-functional strategies to drive revenue growth with large clients
• Bachelor’s degree or a combination of work, education, and military experience

What would be great to have:

• Knowledge of business and operations. May be required to train others
• Additional special training in Payment Facilitation and knowledge of Fiserv systems is helpful, including Salesforce or similar eCRM tool
• Ability to influence others at multiple levels internally and externally and work collaboratively across teams to lead others who do not formally report to this person to drive results
• Experience in sales and negotiating techniques - consultative selling skills with a consistent track record to negotiate, close deals and generate results in a timely manner and participation with leading industry trade groups (FMI, MAG, NGA) and, (NACS, NPECA)
• MBA

Salary Range

$90,900.00 - $193,500.00

These pay ranges apply to employees in Colorado, Hawaii, Massachusetts, Nevada, Rhode Island and Washington. Pay ranges for employees in other states may differ.

For commission eligible employees, the successful candidate is eligible to earn commissions pursuant to the terms of the applicable Fiserv Sales Compensation Plan.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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