Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:
As a Service Management - Sr Professional I, you will help ensure Fiserv’s service delivery processes and client interactions are top-notch. This role involves contributing to the continuous improvement of service management practices, driving high client satisfaction, and ensuring seamless operations. The team focuses on enhancing client experiences and streamlining service operations for maximum effectiveness.

What you'll do:

• Lead the service management processes to ensure high-quality delivery and client satisfaction.

• Collaborate with various teams to develop and implement service improvement strategies.

• Monitor and analyze service delivery performance, identifying areas for improvement.

• Provide guidance and support to junior team members in best service management practices.

• Handle escalated client issues and ensure timely resolution.

• Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.

• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 4+ years of experience in IT service management

• 2+ years of experience in the ITIL framework

• 2+ years of experience in incident and problem management

• 2+ years of experience in service delivery

• 4+ years of an equivalent combination of educational background, related experience, and/or military experience

Experience that would be great to have:

• Experience with ServiceNow

• Certification in ITIL

• Strong project management skills

• Familiarity with cloud technologies

#EK-2

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.