Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Experience Manager

We are seeking A strategic and execution-oriented line experience leader to oversee and scale our Client Ambassador program while supporting Client Health initiatives across Financial Solutions. This role serves as a critical connector between client advocacy, client sentiment insights, and business strategy ensuring our most strategic client relationships are strengthened, risks are identified early, and advocacy is activated to support growth and retention.

You will oversee program operations, partner cross-functionally to align advocacy coverage with strategic priorities, implement tools and reporting to measure program impact, and leverage client health insights to inform proactive engagement strategies. This is a highly visible role suited for a leader who can translate strategy into scalable execution, influence stakeholders, and drive measurable outcomes that enhance client trust and business performance.

What You Will Do

• Scale the Client Ambassador Program strategy, operations, and engagement model across Financial Solutions
• Partner with product and business leaders to algin Ambassador coverage to strategic solutions and priorities
• Implement and optimize the reference management platform, including governance, adoption, and reporting
• Leverage client health insights to identify advocacy opportunities, emerging risks, and proactive engagement strategies
• Support governance for critical and at-risk accounts by providing data-driven recommendations and insights
• Strengthen feedback loops across Client Health, Voice of the Client, and Advocacy programs to improve client outcomes
• Identify program gaps, risks, and scale opportunities, and drive continuous improvement initiatives
• Influence stakeholders and communicate clearly with leaders to align on priorities, outcomes, and program value.

What You Will Need

• 5 – 10 years of experience in client experience, program management, customer advocacy, product enablement, marketing, communications, or related field
• Proven ability to manage cross-functional programs with multiple stakeholders
• Strong executive communication and presentation skills
• Demonstrated success translating strategy into scalable operational processes
• Experience defining metrics, dashboards, and reporting to measure program performance
• Ability to influence without direct authority and build partnerships across teams
• Strong organizational, prioritization, and problem-solving skills
• Experience managing initiatives with enterprise-level visibility and impact

Great to Have

• Background in financial services, fintech, or enterprise technology
• Familiarity with client sentiment, health scoring, or Voice of the Client programs
• Experience presenting to senior leadership or executive stakeholders
• Experience scaling programs across multiple business units or product lines
  

How you’ll work:

• Operate as both a strategic thinker and hands-on builder
• Collaborate broadly while maintaining ownership and accountability for outcomes
• Use data and insights to guide decisions and continuously improve programs
• Communicate clearly and succinctly, and with purpose to leaders and partners
• Anticipate needs, identify risks early, and proactively drive solutions
• Balance structure and flexibility in a fast-moving environment
• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Travel:

• Approximately 10% travel off-site or to other office locations is expected.

Salary Range

$90,000.00 - $151,200.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.