Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Operations Support Associate

About the Role:

A Client Operations Support Associate for Clover Training supports merchant onboarding by training businesses on Clover POS hardware, terminals, and merchant services. This role combines technical knowledge with customer-focused support to ensure merchants feel confident using Clover from day one and to deliver an exceptional client experience at Fiserv.

What you will do:

• Assist clients with hardware installation, device activation, and account setup including configuring menus, inventory, tax settings, and payment options tailored to the business.
• Serve as the primary point of contact during onboarding to address client questions, troubleshoot issues, and provide follow-up consultations to ensure continued success and satisfaction.
• Maintain detailed records of client setup, preferences, and training progress and collect feedback to improve onboarding processes and enhance user experience.
• Ensure timely reporting, referral, follow-up, and escalation of internal and external client issues while collaborating with internal teams to minimize disruption to service.
• Stay current on company implementations and changes and maintain a thorough understanding of relevant Fiserv products, platforms, systems, operational areas, and processes

Experience you’ll need to have:

• High school diploma or equivalent. College degree preferred.
• 3+ years of experience in a customer-facing role in the industry.
• Experience in a technical environment.

What Would Be Great to Have:

• Bilingual - fluent in English and French.
• Knowledge of Microsoft Excel, Microsoft Access, and the Clover platform.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

Salary Range:

$48,000.00-$60,000.00

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.