Salesforce Administrator
BentoBox
Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Salesforce AdministratorRole Description
Provide Salesforce consultancy to the RPS EMEA alliances and operational departments.
Support the management of the daily amendment and issue requests within the SLAs agreed within the engagement model.
Ensure projects are initiated correctly, well scoped, estimates & project plans are produced.
Play a key role during the analysis, implementation and release phases to ensure the functional designs meet business requirements and deliver the defined benefits.
Collaborate and influence users and management in the definition, analysis, design and acceptance of new processes and systems.
Suggest innovative ways of delivering efficiencies to the EMEA Salesforce instance and supporting processes.
Configure changes to support the request.
Test the changes in a Sandbox & Admin Sandbox to ensure it meets the business need.
Implement the changes into Production & manage the process to business as usual support.
Provide subject matter expertise to the Business Solutions & Innovation team.
Support the development of the testing regime. Ensure it is both flexible and secure.
Produce reports as & when required by the team, EMEA Alliances & operational departments.
Provide practical support to users, along with train the trainer.
Hours of Working
35 Hours per week standard contract between the hours of 8am & 5pm GMT, Monday to Friday.
Performance Criteria
Attendance and timeliness, finishing and completion.
Understanding of the acquiring business.
Detailed understanding of the Salesforce product.
Willingness to “go the extra mile”.
High level of customer satisfaction from the service provided.
High level of getting it right first time for customer interaction.
Personal / People Skills / Experience
Practical experience of configuring the Salesforce product in a Sales & Operational environment for at least three years.
Salesforce 201, 301 examination successes.
Customer first mentality.
Strong people skills.
Ability to develop relationships with Product, Technical and Lines of Business.
Experience and ability in using soft skills to defuse potentially damaging alliance partner & departmental situations.
Professional approach to dealing with alliance partners and both internal and external customers.
Ability to support meetings, reviews and workshops involving internal and external participants.
Awareness of commercial sensitivity and data security is paramount.
Developed Salesforce product implementation skills.
Able to adapt to change and handle multiple acquirer partners & merchants.
High degree of skill with change management.
Good teamwork skills.
A high level of communication skills both written and verbal.
A high level of interpersonal skills to liaise with staff at all levels.
A high level of service & timely responses to all internal & external customers.
Good analytical skills.
Proactive thinking.
A high level of self-motivation.
A high level of planning and organisation skills.
High standard in the use of Microsoft Office products – MS Word, Excel, PowerPoint, and Outlook.
Experience of the following will also be viewed positively, however, not essential;
A working knowledge of Fiserv’s Merchant processes, Merchant Star International, OmniPay & eMAXS platforms.
Good acquiring knowledge.
Financial Services or Banking Industry background.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.