Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Onboarding specialist do?
A successful Onboarding specialist at Fiserv delivers smooth, accurate, and timely onboarding experiences that build long-term client trust. You serve as a central point of coordination across alliances, partners, and ISOs, ensuring that every merchant is set up right the first time. You bring a client-first mindset to every interaction, balancing speed with precision in a fast-paced operations environment. You help turn complex merchant services processes into simple, confident experiences for our clients.

What you will do:

• Collaborate with alliances, partners, and ISOs to execute end-to-end onboarding activities across multiple merchant services platforms
• Process and complete maintenance requests to maintain accurate, up-to-date client and account records
• Prioritize and resolve urgent client and partner requests while maintaining a strong client-centric focus
• Investigate and respond to client queries by analyzing account data and coordinating with internal teams for resolution
• Engage directly with clients to capture requirements, clarify requests, and communicate outcomes clearly and professionally
• Document process changes, exceptions, and special boarding requirements in designated systems and repositories
• Recommend and support improvements to onboarding workflows, templates, and checklists to drive best practices and operational excellence
• Adhere to and monitor service level agreements (SLAs), escalating risks to timelines or quality when necessary

What you will need to have:

• Experience working in an operations, client support, or onboarding role within financial services, merchant services, or a similar regulated industry
• Proven ability to manage high-volume queues, prioritize competing requests, and meet defined SLAs in a fast-paced environment
• Strong attention to detail with demonstrated accuracy in data entry, documentation, and record maintenance
• Effective written and verbal communication skills for interacting with clients, partners, and internal stakeholders
• Proficiency using CRM, ticketing, or workflow tools and standard office applications (e.g., Excel, Outlook, collaboration tools)

What would be great to have:

• Background supporting merchant acquiring, payment processing, or ISO/partner channels
• Experience onboarding clients across multiple platforms or systems with complex configuration requirements
• Familiarity with KYC, compliance, and risk-related checks involved in client or merchant setup
• Exposure to continuous improvement, process mapping, or SOP documentation in an operational environment
• Ability to interpret and work within contractual terms, pricing schedules, and partner-specific onboarding rules

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.