Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Specialist, Quality Assurance Engineering

Role summary

We partner with product, technology, and operations teams to define and deliver acquiring and payments capabilities that improve merchant experiences and business outcomes. This role focuses on translating business needs into clear requirements and actionable insights, with strong emphasis on merchant hierarchy, onboarding/servicing workflows, and transaction lifecycle impacts.

Key responsibilities

• Lead discovery with stakeholders to understand acquiring and payments needs across the merchant lifecycle (boarding, underwriting support inputs, activation, processing, funding, chargebacks, reporting, and servicing).
• Elicit, analyze, and document requirements (epics, features, user stories, acceptance criteria) with traceability from business objectives through delivery and testing.
• Map current-state and future-state processes, including merchant hierarchy structures (e.g., enterprise/chain, parent–child relationships, location/store, MID/TID/terminal relationships where applicable).
• Partner with product owners to refine and prioritize backlog, define MVP scope, and support roadmap execution.
• Collaborate with technology teams to ensure solutions align with target architecture, data models, and integration patterns across payments/acquiring platforms.
• Define data and reporting needs related to merchant setup, hierarchy rollups, pricing/fee reporting, transaction performance, and operational KPIs.
• Support UAT planning and execution: develop test scenarios, validate outcomes, triage defects, and confirm readiness for release.
• Identify risks, dependencies, and upstream/downstream impacts (merchant configuration, hierarchy rollups, settlement/funding, reporting, and reconciliation).
• Drive alignment across cross-functional groups and communicate status, decisions, and requirements changes with clarity.

Required skills and experience

• Acquiring domain expertise (merchant onboarding/boarding concepts, merchant configuration, settlement/funding concepts, and operational workflows).
• Payments experience across transaction lifecycle concepts (authorizations, clearing, settlement; chargebacks and adjustments concepts).
• Strong knowledge of merchant hierarchy constructs and rollups (parent/child relationships, multi-location merchants, hierarchy-driven reporting and servicing).
• Advanced requirements and process skills: user stories, acceptance criteria, BPMN/process mapping, gap analysis.
• Ability to translate complex stakeholder needs into clear, testable requirements.
• Strong data analysis skills (ability to define metrics, interpret trends, and articulate insights).
• Excellent facilitation and communication skills; comfortable working with senior stakeholders.

Preferred qualifications

• Familiarity with risk, compliance, and operational considerations in merchant acquiring.
• Experience with Agile delivery (Scrum/Kanban), backlog grooming, and release planning.
• Tools: Jira/Confluence, Visio, SQL (basic to intermediate.

Success measures

• Requirements are complete, unambiguous, and accepted with minimal rework.
• Delivery teams can implement and test efficiently due to strong acceptance criteria and traceability.
• Stakeholders confirm solutions meet acquiring/payment needs and correctly support merchant hierarchy rollups.
• Improved operational outcomes (reduced setup errors, fewer hierarchy-related reporting issues, faster issue resolution).

Working relationships

• Partners closely with Product Management, Engineering, QA, Implementation, Operations, and Client Support to deliver end-to-end merchant acquiring capabilities.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.