Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Service Management Advisor

What does a successful Service Manager do at Fiserv?

As a successful Service Manager, you will thrive in a fast-paced environment and enjoy a variety of day-to-day responsibilities. The Service Manager is passionate about establishing and maintaining relationships with clients by leveraging a thorough understanding of Fiserv's products, platforms and processes to provide the highest level of client support.

What you will do:

• Serve as the primary Point of Contact for Electronic Visit Verification (EVV) clients and build long-term relationships with clients

• Organize and manage client communications, including status calls with States and provide ongoing support for the client relationship and FDGS Team through both remote support and on-site client visits

• Build and maintain partnerships with other client support teams to drive operational excellence and achieve the service expectations of the Clients

• Manage invoicing, contract matters, and commercialization with customers

• Handle ticketing queues and ensure timely resolution of tickets and issues

• Conduct Quarterly Business Reviews (QBRs) with clients

• Prepare regular account status updates, communicating clearly the progress of monthly/quarterly initiatives and deliverables to internal and external stakeholders

What you will need to have:

• 5+ years of experience in a customer-facing role, engaging in business development and customer relationship management

• 5+ years of experience in penetrating accounts and building relationships with client and internal executives and stakeholders of all levels

• Experience in communication, presentation, and influencing at all organizational levels, including executive and C-level

• Experience preparing and making complex decisions using a high degree of initiative and independent judgment

• Bachelor’s degree or an equivalent combination of education, work, and/or military experience.

What would be great to have:

• 5+ years of experience in project management using Agile methodologies

• 5+ years of experience supporting large-scale public sector Health & Human Services information technology modernization projects

• 5+ years of experience in SQL databases

• PMP certification

• Experience with CRM platforms, such as Salesforce

• Familiarity with all stages of the Software Development Life Cycle (SDLC)

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.