Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director, Product, Japan

What does a successful Product Manager at Fiserv do?

The Product Manager will hold responsibility for driving market requirements for Fiserv’s Gift Solutions team. In addition, be the SME interface to clients, sales, and operational teams to identify business requirements, partnerships, and to consult based on merchant value closed loop industry. This position requires daily interaction with cross functional internal teams and clients to identify and lead product strategy and development, partnering with technical teams to identify and build features and functionality that stored value market needs and ultimately increase revenue and client satisfaction.

This role is responsible for driving market requirements and serving as the subject matter expert (SME) interface for clients, sales, and operational teams. The focus is on identifying business needs, strategic partnerships, and providing consultative support within the merchant value closed-loop ecosystem.

The position involves daily collaboration with cross-functional internal teams and external clients to define and lead product strategy and development. It requires close partnership with technical teams to identify and build features and functionalities that meet the needs of the stored value market, with the ultimate goal of increasing revenue and enhancing client satisfaction.

What you will do:

• Responsible for conception through end-of-life ownership for a specific product, product group or product line including product management, product development and business development.

• Manage, track and report product performance throughout its lifecycle including product strategy, product planning and issue prioritization.

• Drive product development life cycle from concept, design, testing, and production deployment, and product commercialization, including all improvements of road map and statement of direction development.

• Lead peers and dotted line relationships through the project lifecycle to deliver development efforts.

• Maintain awareness and understanding of customer and market needs. Develop business cases to support new product recommendations.

• Act as a primary negotiator between internal stakeholders and clients to resolve problem statements and uses cases.

• Provide relevant product information and expertise to support sales effort. Assist with the education and merchant closed loop programs and stored value features and functionality.

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What you need to have:

• Bachelor’s degree or higher in related field or equivalent work experience

• 7+ years of product management experience preferably in B2B SaaS or e-commerce

• Proven track record of delivering successful third-party integrations

• Strong understanding of APIs, webhooks, and their documentation

• Ability to work closely with engineering teams to scope and deliver technical solutions

• Experience collaborating with external partners, including negotiating priorities, aligning on roadmaps, and driving successful outcomes that drive revenue

• Experience bringing integrated products to market, including coordinating with marketing and sales to drive adoption and customer success

• Adept at working in agile methodologies, partnering with Product Design and Eng to lead fast iteration cycles

• Proven record using data to drive decision making and impact measurement

What is Nice to have:

• Experience working in the digital/mobile wallet or payments space is a strong plus

• Experience working in B2B/2C / dual sided platforms and marketplaces a strong plus

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.