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Job Title

Senior Project Manager, Japan

What does a successful Program Manager at Fiserv do?

Scope of responsibility includes active leadership and management of a client engagement of projects in various stages of the strategy/sales/implementation lifecycle. This role will provide leadership, vision, strategic planning, and execution plans on our most complex accounts across multiple lines of business. The Program Manager will also execute multiple projects and/or coordinate work being managed by multiple business units.

Establish an effective program governance structure and provide direction and oversight of multiple programs and projects for a specific client Program.

• Ensure predictable, consistent, and successful program delivery. Partner with the client, client partner, client executives, service partner, service executives, and other key stakeholders to determine strategic objectives and critical success factors.

• Provide a holistic view of a client’s overall Program to the client organization and all stakeholders, communication of Program changes, solution maps, and performance reviews.

• Ability to manage multiple account projects with matrix management/influence across company.

• Participate in business development activities, meet with prospective/current clients to facilitate solutioning and deal planning as appropriate.

• Provide a holistic view of a client’s overall Program to the client organization and all stakeholders; Aggregates and summarizes information across all projects/programs to provide a high-level executive dashboard of Program status to Steering Committee, executive management, and other key stakeholders.

• Manage Communication Plan in order to proactively communicate progress on an on-going basis, ensuring transparency throughout program/project lifecycle. Provide leadership and key stakeholders with the information and venues to make effective, timely decisions.

• Ensure consistent usage of standard program and project management practices enterprise wide.

• Assess project plans and charters for completeness and quality; execute project health checks.

• Fosters a high-performance matrix team by identifying resources and skillsets needed and implementing a management plan to ensure successful delivery of the overall Program.

• Define Program governance outlining roles/responsibilities, decision rights, and clearly defined escalation path.

• Ensure success criteria are defined upfront to promote alignment and actively manage to expected outcomes.

What you will need to have"

• 10-12 years of relevant project and program experience and\or relevant consulting experience

• Experience collaborating with client facing projects \ organizations Conversions, Implementations,

• Experience in driving large scale programs/projects and accounts.

• Experience with matrix management of cross-functional processes and teams

• Experience in banking, financial services, and/or software industries

• Knowledge of and demonstrated experience in project or program management processes and methodologies, as well as project lifecycle.

• Familiarity with Project Management tools, especially Microsoft Project

What would be great to have:

• Advanced Degree in relevant field

• Supervisory/Management experience

• Program Management Professional (PgMP) certification preferred.

• Six Sigma, LEAN

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.