Gabbi, Inc. Care Coordinator Remote · Part time

Apply for Care Coordinator

Description

Have you ever been impacted by breast cancer? Do you know somebody who has? By the time we turn 50, most of us will have been close to somebody who has had a diagnosis or even been diagnosed ourselves. At Gabbi, we’re on a mission to make late-stage breast cancer obsolete.

Early detection is key. Women diagnosed at stage 0 or stage 1 have a 99% survival rate; women diagnosed at stage 4 have a ~30% survival rate.

The problem is that women don’t know their risk, so they don’t know what kind of care to get and when to get it. Gabbi ensures every woman knows her risk with our consumer facing risk assessment and democratizes access to breast specialists via telehealth in order to get women to the right care at the right time.

We imagine a world where every woman knows her risk, and we won’t stop fighting until we get there. At Gabbi, we save lives. Do you want to save lives too?

What You’ll Do:

• Coordinate care by scheduling appointments, guiding next steps, assisting in understanding risk levels, providing follow-up support, and navigating insurance issues. You will play a vital role in ensuring our members receive seamless and coordinated care.
• Opportunity to own member and patient communications by acting as the initial point of contact for our members and patients, addressing inquiries and providing support via email, text, and phone.
• Ensure timely and empathetic responses to members and patients, maintaining a high level of customer satisfaction. Your ability to connect and communicate effectively will be key to our success.
• Become an expert in breast cancer screening guidelines, risk assessment, & early detection.Your up-to-date knowledge will enable you to provide accurate and comprehensive information to our members and patients so they can take action.
• Collaborate closely with Gabbi's Breast Specialists, insurance companies, and other healthcare stakeholders. Your efforts will help ensure a smooth and integrated care experience for our members and patients.
• Collaborate with Operations and Product to set up and evaluate support tools and processes to ensure efficient, streamlined, and effective service delivery and workflows.
• Report on contact volume and types, identifying top member and patient pain points and questions. Your insights will drive continuous improvement in our care support procedures.
• Partner with Operations to develop a comprehensive onboarding program for care support, covering care flows and processes. Work closely with Clinical Operations to ensure new hires are well-equipped to provide exceptional care coordination as we scale.
• Lead training sessions for new hires, focusing on essential care coordination skills, platform navigation, and customer service best practices.

Qualifications:

• 3-5 years in a customer experience or care coordination role, within the healthcare industry
• Comfortable using CRM systems, EMRs, and other telehealth platforms or willing to get up to speed quickly
• Experience owning a project or initiative and leading to fruition
• Experience with regular reporting
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and empathetically
• Passion for human connection and problem solving
• Impeccable attention to detail and organization
• Experience working at an early stage startup a plus
• Experience in insurance verification is preferred
• Experience in the women's health industry a plus
• Experience setting up and creating workflows within CRM systems a plus
• Experience building and conducting support trainings a plus

Benefits:

• $25-$40/hr, depending on experience level
• Competitive equity and benefits package
• Opportunity to make a meaningful impact in women's health by saving women’s lives through breast cancer early detection
• Opportunity to have a huge impact as one of the first 10 employees on a high growth early stage team