Have you ever been impacted by breast cancer? Do you know somebody who has? By the time we turn 50, most of us will have been close to somebody who has had a diagnosis or even been diagnosed ourselves. At Gabbi, we’re on a mission to make late-stage breast cancer obsolete.

Early detection is key. Women diagnosed at stage 0 or stage 1 have a 99% survival rate; women diagnosed at stage 4 have a ~30% survival rate.

The problem is that women don’t know their risk, so they don’t know what kind of care to get and when to get it. Gabbi ensures every woman knows her risk with our consumer facing risk assessment and democratizes access to breast specialists via telehealth in order to get women to the right care at the right time.

We imagine a world where every woman knows her risk, and we won’t stop fighting until we get there. At Gabbi, we save lives. Do you want to save lives too?

What You’ll Do:

• Coordinate patient care by scheduling appointments, guiding next steps, assisting in understanding risk levels, ensuring follow-ups, and conducting outreach to unscheduled patients to keep them engaged in their care journey.
• Own member and patient communications by acting as the main point of contact after a patient books, addressing inquiries, and providing timely, empathetic support via email, text, and phone to maintain high satisfaction.Your ability to connect and communicate effectively will be key to our success.
• Ensure all imaging and testing orders are accurately tracked and completed promptly, facilitating timely follow-ups and empowering patients to take proactive steps in their care journey.
• Become an expert in breast cancer screening guidelines, risk assessment, & early detection.Your up-to-date knowledge will enable you to provide accurate and comprehensive information to our members and patients so they can take action.
• Collaborate closely with Gabbi's Breast Specialists, insurance companies, and other healthcare stakeholders. Your efforts will help ensure a smooth and integrated care experience for our members and patients.
• Drive operational excellence by reviewing EPIC Work Queues (WQs) for opportunities to streamline processes—this includes managing referrals, missing registration items, SBO issues, MSPQ, charge capture, and claim edits to help reduce delays and improve efficiency.
• Manage pre-visit authorization workflows to ensure all necessary approvals are obtained from the insurance company before a patient’s Gabbi appointment, minimizing last-minute issues and helping patients stay on track with their care.
• Serve as an IT liaison by helping coordinate system access, resolving tech issues, and providing basic hardware and software support so that providers and care team members can stay focused on delivering care.
• Demonstrate an interest in growing into a leadership role at Gabbi by proactively recognizing patient pain points and contributing to process enhancements.

What Success Looks Like Within Your First 90 Days:

• Respond to 95% of patient inquiries within 8 business hours. Timely and personable responses build trust and ensure patients feel supported.
• Guide patients through testing and resolve delays to ensure 80% of tests are completed within one month. Timely results enable early intervention and saves lives.
• Proactively contact patients and send reminders to maintain an 80% follow-up rate. This keeps patients engaged and helps them stay on track with their care plans ultimately improving outcomes.
• Confirm appointments in advance, address barriers, and offer rescheduling to keep cancellations and no-shows below 16%. This reduces wasted resources and maximizes patient adherence to their care.
• Complete 100% of pre-visit authorizations prior to scheduled appointments, ensuring that patients can receive care without last-minute coverage issues.
• Coordinate access and escalate 90% of IT-related issues within 1 business day to ensure the care team can work efficiently without interruption.

Qualifications:

• 1+ years in a customer experience, customer service, care coordination, or people facing role
• Zest for learning new tools and software
• Experience owning a project or initiative and leading to fruition
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and empathetically
• Passion for human connection and problem solving
• Impeccable attention to detail and organization
• Experience working at an early stage startup a plus
• Experience in healthcare a plus

Benefits:

• $20 - $28/hour to start, commiserate with experience
• $44,000-$48,000 per year + benefits, depending on experience level when full-time
• This position starts as a 40 hour per week contractor position with the opportunity to convert to a full-time employee with benefits & equity
• Opportunity to make a meaningful impact in women's health by saving women’s lives through breast cancer early detection