Have you ever been impacted by breast cancer? Do you know somebody who has? By the time we turn 50, most of us will have been close to somebody who has had a diagnosis or even been diagnosed ourselves. At Gabbi, we’re on a mission to make late-stage breast cancer obsolete.

Early detection is key. Women diagnosed at stage 0 or stage 1 have a 99% survival rate; women diagnosed at stage 4 have a ~30% survival rate.

The problem is that women don’t know their risk, so they don’t know what kind of care to get and when to get it. Gabbi ensures every woman knows her risk with our consumer facing risk assessment and democratizes access to breast specialists via telehealth in order to get women to the right care at the right time.

We imagine a world where every woman knows her risk, and we won’t stop fighting until we get there. At Gabbi, we save lives. Do you want to save lives too?

This is a remote role with the opportunity to come into the office in New York.

What You’ll Do:

• Call referred patients to schedule their first appointment with a Gabbi provider. These conversations are key to turning referrals into life-saving action.
• Build trust through empathetic, respectful communication. A strong connection increases the likelihood that patients follow through with care.
• Listen to concerns and offer clear guidance. Patients feel more confident and supported when they know what to expect.
• Follow up consistently. Timely outreach ensures no patient is left behind in the care process.
• Document all communication and scheduling activity. Accurate records allow our team to deliver seamless, coordinated care.
• Stay informed on screening guidelines and risk assessment. Your knowledge helps patients make informed decisions that could save their lives.

What Success Looks Like Within Your First 90 Days:

• Convert 70% of newly referred patients into scheduled appointments. Your ability to connect and guide patients is key to driving action and improving early detection.
• Respond to 95% of patient inquiries within 8 business hours. Timely, thoughtful responses build trust and ensure patients feel seen and supported.
• Maintain clear, accurate documentation for 100% of patient interactions. Strong records help our team deliver seamless, coordinated care.

Qualifications:

• Place of residence is New York (you are NOT eligible to apply if your home address is anywhere else, even neighboring states)
• 1+ years in a customer experience, care coordination, or people facing role,
• Exceptional verbal and written communication skills, with the ability to convey complex information clearly and empathetically
• Zest for learning new tools and software
• Experience owning a project or initiative and leading to fruition
• Passion for human connection and problem solving
• Impeccable attention to detail and organization
• Stamina to handle high-volume phone interactions throughout the day while responding with urgency
• Experience working at an early stage startup a plus
• Experience in healthcare a plus

Benefits:

• $20-24 hourly, 40 hours per week
• This position starts as a contractor role with the opportunity to convert to a full-time employee with benefits & equity
• Opportunity to make a meaningful impact in women's health by saving women’s lives through breast cancer early detection