Gabbi, Inc. Chief of Staff New York City, NY · Full time

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We are on a mission to decrease delayed diagnosis amongst women, starting with breast cancer. Gabbi is the first digital health solution that accurately & inclusively predicts a woman's risk for breast cancer and equips her to take action with community support. We empower women to understand their bodies and proactively seek the care they need through the first-ever consumer-facing breast cancer risk model that assesses a woman’s lifetime risk for breast cancer.

About Gabbi

At Gabbi, we’re on a mission to make late-stage breast cancer obsolete. Early detection is key: women diagnosed at stage 0 or stage 1 have a 99% survival rate; women diagnosed at stage 4 have a ~30% survival rate.

Gabbi ensures every woman knows her risk with our consumer-facing risk assessment and democratizes access to breast specialists via telehealth in order to get women to the right care at the right time. Our proprietary Gabbi Risk Assessment Model (GRAM) integrates with the standard of care model and is built on rich data. We are backed by leading investors and led by a deeply mission-driven team.

We imagine a world where every woman knows her risk, and we won’t stop fighting until we get there.

At Gabbi, we save lives.

Who You are:

The right individual for this role will be a strong strategic thinker with the innate ability to be proactive, adaptable, and collaborative. You will have a strong ability to create structure and visibility across both executive and other workstreams, and will be driven to help our team function at its best. You should be empathetic and with a high EQ, capable of aiding internal and external stakeholders in resolving complex topics. Lastly, you should be comfortable navigating confidential and sensitive topics with thoughtful discretion.

• 3-5 years in an operating role at a fast-paced technology company, venture-backed startup, or comparable high-intensity organization
• Adept at creating and maintaining operational excellence through strategy development and process excellence to improve team performance
• Roll-up-the-sleeves approach with strong executive presence and analytical rigor
• Highly organized and detail-oriented, able to handle multiple deadlines, projects, and stakeholders
• Can define how a project may benefit the company’s efficiency and strategic plan and help execute it
• Outstanding communications skills in both written and spoken English
• Excellent proficiency using Google Suite
• Highly proactive and self-motivated
• High emotional intelligence
• Experience with revenue cycle management a plus, but not required.

What You’ll Do:

Account Management

• Act as the day-to-day point of contact for existing customers, ensuring satisfaction and retention. You will be directly responsible for renewals.
  • Manage customer onboarding, handling questions, resolving issues, problem solving, and surfacing feedback internally including managing weekly, monthly, and quarterly deliverables for our partners
  • Track and analyze account health by monitoring usage and engagement, flagging risks early, and preparing insights to support renewals and potential expansion
  • Translate customers needs into actionable tasks
  • Create and share customer-facing reports on utilization, outcomes, and performance to reinforce value and maintain strong relationships

Marketing

• Organize monthly & quarterly marketing initiatives to drive engagement
  • Design partner-facing materials (eg. Quarterly Business Reviews, Marketing Materials, and reports)
  • Own marketing for B2B partners, launching monthly email campaigns
• Execute a LinkedIn strategy to foster thought leadership for existing and potential customers

Business Operations

• People Operations & Process Improvement
  • Coordinate employee onboarding and offboarding tasks such as granting/removing system access, equipment setup/return, and compliance checklists
  • Ensure a tight process for the drafting, review, and tracking of quarterly and annual OKRs in a way that surfaces key focus areas, cross-functional dependencies, and resource needs
  • Assist the CEO in the management of direct reports and key initiatives, ensuring timely follow-up on action items and continuity between check-ins
  • Identify and implement improvements in workflows such as scheduling, task tracking, and internal communication to drive efficiency
• Reporting & KPIs
  • Prepare recurring internal reports, including dashboards on utilization and operational KPIs, business performance metrics, and investor updates on growth and retention
  • Support leadership by creating decks and materials for investor updates, customer presentations, and internal reviews
  • Define and track product KPIs (conversion rates, engagement, retention) ensuring data-driven decisions
• Go-to-Market
  • Partner with the CEO on go-to-market strategies and distribution channels to identify revenue opportunities and execute on various sprints to vet identified channels
• Fundraising
  • Build data room and all required fundraising materials
  • Assist in running a tight fundraising process from building investor lists to closing the deal and tracking wires and signatures

The Opportunity:

This is an incredible opportunity join a venture backed, early stage startup as employee #5. This is the chance to improve our operational efficiency and create more bandwidth for the CEO. You will work side by side with the CEO, Engineering, and Clinical Operations.

We are a hybrid workforce. This role will function in person in NYC 2-3 days/week with the option to come to the office daily. You will also have the opportunity to travel to work in-person with additional team members and during team offsites on an as-needed basis.

Benefits:

Competitive market salary and/or equity compensation. Competitive healthcare coverage including health, dental, and vision. Hybrid work environment.

Equal Employment Opportunity

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

We are an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of Gabbi to not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.