Customer Success Manager

What we do: Glow Labs is bringing loyalty rewards to the blockchain. Why we exist: Web3 can most easily be understood as the world of the future, and we want to establish ourselves as the primary supplier of rewards in this world. What we’re building: Brands in Web2 and Web3 need custom NFT rewards, loyalty coins, and automatic rewarding in both the physical and online worlds. Who we are: We are a lean team of A players, all passionate about the future of technology. We take up space wherever we are, share ideas, and make magic happen.

Collect, track and analyze customer feedback to gain a deep understanding of the needs of the customer

Create and manage support docs or knowledge base that educate users on how to use Glow Labs and troubleshoot errors

Own customer relationships to ensure they are getting the most out of Glow Labs features form onboarding to renewal or upgrade and beyond

Manage communications of new feature releases and bug fixes

Design processes for internal and external teams to flag issues and get them resolved, manage ticketing and escalation

Executor and independent driver and self-motivated

3+ years in a customer success role at a SaaS organization

Excellent verbal communication and interpersonal skills

Ability to make assumptions and design processes

Extremely organized and structured

You have deep knowledge of web3, crypto communities, and knowledge of traditional loyalty rewards products.

We’re a team that always delivers excellence. Founded by two female engineers, on a mission to reshape the way the tech industry is constructed. We have ambitious goals and take big swings. We are passionate about the opportunities that web3 has by putting the community first. The Glow Labs employees always keep their finger on the pulse and run with traffic — you will learn a lot working here.