Maven is looking for a high energy, passionate, detailed-oriented and experienced Associate to join our Client Success Team. The Associate will play a critical role in supporting Maven’s large, enterprise clients (1-50K EEs) with a high level of responsibility and visibility across the team. You will support the Client Success Managers and Directors of the Client Success team through a client’s entire lifecycle (implementation, launch and ongoing relationship management) and develop expertise in client management, reporting, and performance goal management as Maven seeks to build its strategic accounts over time.

As Client Success Associate at Maven, you will:

• Support the Client Success leads on maintaining high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores, enrollment targets, and book of business growth for a designated set of strategic clients
• Manage monthly and quarterly account reporting, ensuring accuracy of data and working with Client Success leads to develop data-driven strategic insights
• Assist in project managing of contracting for upsells and contract amendments
• Help foster relationships and ensure deeper integration with client’s internal benefits partners and third-party vendors
• Facilitate day-to-day cross-functional coordination of client activities, including but not limited to eligibility verification, meeting coordination, billing inquiries, client marketing requests, and business operation deliverables
• Fully understand Maven platform and lead product overview trainings to various client stakeholders, as needed
• Help identify common strategic team roadblocks and propose solutions for better team efficiency
• Assist addressing client risks internally based on engagement trends and member feedback
• Aggregate top client priorities, deliverables, and timelines for strategic clients
• Track and organize best-in-class client materials and templates produced and share with broader Client Success department

We’re looking for you to bring:

• 2 years of experience in client success, account management, sales, project management and/or operations
• Passion for healthcare, telehealth, and/or start ups
• Strong interpersonal,verbal, written, and presentation skills; ability to communicate clearly, persuade, and influence internal and external stakeholders
• Ability to prioritize and manage multiple tasks

Helpful experiences and skills (if you don’t have them, you can learn them with us!):

• Experience using tools including Salesforce, Looker (or other data visualization tools); attention to detail and CRM data entry hygiene
• Project management experience including experience with tools like Asana
• Background in a healthcare-related field
• Background in communications or marketing

For candidates in NYC, CO, or CA, the base salary range for this role is $70,000 - $90,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.