Senior Product Analyst



IT, Product
Mexico City, Mexico
Posted on Saturday, November 4, 2023
About Tala
Tala is a global technology company building the world’s most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions – and our plan is to serve millions more, and have been named by the Fortune Impact 20 list, CNBC’s Disruptor 50, and Forbes’ Fintech 50 list for five years running. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about the mission.
By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, more than 7 million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.
Most Talazens join us because they connect with our mission of enabling financial agency for underbanked people around the world. If you are energized by the impact you can make at Tala, we’d love to hear from you!
The Role
We are looking for a Product Analyst to join Tala and drive world-class product monitoring of our Android App, become an expert in understanding how our product works and how customers use our product, and conduct data analysis to size the impact of product changes and make data-driven recommendations for product strategy.

What You'll Do

  • In partnership with product managers, define product monitoring KPIs and critical views needed to understand customer behavior and product health (i.e. funnel/conversion + longitudinal views)
  • Monitor product conversion and performance on an ongoing basis, enabling quick issue identification and remediation. Root cause performance changes and outliers.
  • Deeply understand customer behavior and use of the app. Identify opportunities to improve our customer experience and business performance through data analysis. Contribute to and create business cases for proposed product features.
  • Analyze business impact of product changes and experiments, ensuring both quality in execution and learnings, and being able to do so more quickly
  • Communicate monitoring results, actionable insights, strategic recommendations, and analysis results to partners and stakeholders

What You'll Need

  • 2+ years of relevant business or data analysis experience, with proven ability to push through ambiguity to interpret data with minimal guidance
  • Proficiency with SQL required, Python a plus. Experience with data visualization tools (Looker, Tableau, etc.).
  • Ability to translate product analytics needs into clear and concise recommendations to drive decisions
  • Experience working on and doing analysis for financial services and lending products
Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we’re proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.