Shared Services Specialist
Tala
This job is no longer accepting applications
See open jobs at Tala.See open jobs similar to "Shared Services Specialist" Female Founders Fund.Operations
Mexico City, Mexico
Posted 6+ months ago
About Tala
Tala is a global technology company building the world’s most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions – and our plan is to serve millions more, and have been named by the Fortune Impact 20 list, CNBC’s Disruptor 50, and Forbes’ Fintech 50 list for five years running. We are expanding across product offerings, countries and crypto and are looking for people who have an entrepreneurial spirit and are passionate about the mission.
By creating a unique platform that enables lending and other financial services around the globe, people in emerging markets are able to start and expand small businesses, manage day-to-day needs, and pursue their financial goals with confidence. Currently, more than 7 million people across Kenya, the Philippines, Mexico, and India have used Tala products. Due to our global team, we have a remote-first approach, and also have offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.
Most Talazens join us because they connect with our mission of enabling financial agency for underbanked people around the world. If you are energized by the impact you can make at Tala, we’d love to hear from you!
What You'll Do
- Establishing effective project communication plans and ensuring their execution
- Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients.
- Design of post-project evaluation and identifying successful and unsuccessful project elements
- Ensure consistent workforce availability in both our Customer Experience and Recoveries teams, preventing bottlenecks, as well as cost-intensive surplus.
- Design a workforce platform to be flexibly deployed, allowing to respond flexibly to peaks and valleys in the workload
- Collaborate in designing a nation wide documentation platform, base design and quality control process to be applied to all Tala operation departments
What You'll Need
- 2+ years in project management/workforce management role working with an operations-faced department or equivalent experience as a team leader in contact center operations
- Proven experience in project management
- Experience in participating in internal/external audits
- Fluent in English
Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we’re proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
This job is no longer accepting applications
See open jobs at Tala.See open jobs similar to "Shared Services Specialist" Female Founders Fund.