Job Title: Operations Coordinator

Reports to the Director of Operations

Full time position in Dumbo, NY (hybrid)

Salary: $65-$70K

Key Responsibilities

Wholesale & E‑Commerce Order Fulfillment

• Coordinate with the 3PL warehouse to ensure timely and accurate processing of wholesale orders.
• Communicate order priorities to warehouse staff and ensure urgent shipments are expedited.
• Monitor open wholesale orders daily to ensure on‑time dispatch and delivery.
• Partner with the warehouse to resolve issues related to fulfillment, inventory discrepancies, or shipping errors.
• Maintain accurate, up‑to‑date records of all shipments, orders, and inventory.
• Ensure e‑commerce orders are fulfilled within SLA and that EDI flows correctly from Shopify to the ERP and then to the 3PL.
• Collaborate with the E‑commerce team to ensure website inventory levels remain accurate.
• Process internal team orders (Marketing, NPD, etc.) for product shipments from the 3PL.

Logistics Management

• Manage the shipping of retail orders from the 3PL to customer facilities, as well as the movement of components and finished goods between vendor locations and the 3PL.
• Partner with Manufacturing on new product launches and replenishment timelines to maintain healthy inventory levels and support on‑time launches.
• Create and send RFQs to freight forwarders for domestic and international shipments.
• Track shipments and coordinate with vendors, freight forwarders, and clients to ensure on‑time, cost‑effective delivery.
• Proactively troubleshoot and resolve shipping delays or issues to maintain smooth logistics operations.

Cross‑Functional Communication

• Serve as the primary point of contact between the 3PL, freight forwarders, and internal/external partners.
• Work closely with Retailer Account Managers to support on‑time execution of new launches and replenishment orders.
• Partner with Finance to ensure accurate and timely recording of business activity.
• Collaborate with internal teams (Sales, Customer Service, etc.) to align on fulfillment expectations and ensure customer needs are met.

Qualifications

• Proven experience in operations, logistics, or supply chain management (preferably in wholesale, warehousing, or logistics environments).
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Excellent written and verbal communication skills for interacting with retailers, internal teams, suppliers, and 3PL partners.
• Familiarity with ERP systems, warehouse management systems (WMS), and order‑tracking tools.
• Knowledge of international shipping and freight forwarding.
• Ability to multitask and manage several projects simultaneously while maintaining positive working relationships with internal and external partners.
• A proactive, solutions‑oriented mindset and the ability to work independently.

Preferred Skills & Experience

• Experience with wholesale order fulfillment and third‑party logistics providers.
• Experience working with retailers.
• Hands‑on experience with EDI or similar interfaces.
• French and/or Italian language skills a plus.